Shipping policy

Shipping Policy

Processing & Shipping Times
Orders are processed within 1–3 business days. In-stock items ship immediately from our Australian warehouse. For items with varying lead times, estimated dispatch dates are clearly displayed on the product page.

Estimated Shipping Times

  • Australia: 1–4 business days
  • New Zealand: 3–7 business days
  • USA & Canada: 5–10 business days
  • South Korea: 5–10 business days
  • Rest of World: 7–15 business days

Australian Shipping

All Australian orders are sent by Australia Post Express Post.

  • Orders $150 and over: FREE Australia Post Express Post
  • Orders under $150: AUD $15.00 flat rate

International Shipping

Orders AUD $499 and over:

  • UPS Express International: FREE
  • DHL Express International: AUD $75.00

Orders under AUD $499 (Australia Post, tracked):

Region International Standard International Express
New Zealand AUD $22 AUD $39
Asia Pacific AUD $26 AUD $44
USA & Canada AUD $29 AUD $47
UK & Europe AUD $35 AUD $53
Rest of World AUD $43 AUD $61

Tracking
You will receive a tracking link via email once your order has been shipped. Please allow 24–48 hours for tracking to update.

Import Duties & Taxes
International customers are responsible for any customs duties, tariffs, VAT or taxes imposed by their local authorities. These are not included in our prices or shipping fees and may be collected by the carrier on delivery. If you're unsure what may apply in your country, contact us before ordering and we'll help where we can.